Privacy Policy

Your privacy is important to us. It is cosmosdogbakery.com’s policy to respect your privacy regarding any information we may collect from you across our website, cosmosdogbakery.com, and other sites we own and operate.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.

While you visit our site, we’ll track:

Products you’ve viewed,  location, IP address and browser type, email address if entered. All this information helps us to improve our service to you. We’ll also use cookies to keep track of cart contents while you’re browsing our site.

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

This policy is effective as of 1 March 2019.
 

Return and Refund Policy

Thank you for shopping at Cosmo’s Dog Bakery.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. If ordering online please contact us first to help determine the best course of action for your refund.

The following terms are applicable for any products that You purchased with Us.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 30 days without giving any reason for doing so.

The deadline for cancelling an Order is 30 days from the date on which you made the purchase.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: info@cosmosdogbakery.com
  • By visiting this page on our website: cosmosdogbakery.com/contact-us/
  • By visiting the Cosmo’s Dog Bakery & Pet Supplies store

You will be reimbursed in online credit or in-store credit, after receiving the goods.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 30 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • Gift Cards or Store Credit
  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

Returning Goods

You are responsible for the cost of returning the Goods to Us if they cannot be returned in person. You should send the Goods to the following address:

10111 W. 26th Ave. #101
Wheat Ridge, CO 80215

Need Help?

If you have any questions about our Returns and Refunds Policy, please contact us:

 

Accessibility Statement

Cosmosdogbakery.com is committed to ensuring digital accessibility for people with disabilities. We are proud of our efforts to continually improve the user experience for everyone, and applying the relevant accessibility standards.

Feedback

We welcome your feedback on the accessibility of cosmosdogbakery.com. Please let us know if you encounter any accessibility barriers and we will get back to you as soon as possible.

Contact: info@cosmosdogbakery.com or message us on our Contact Us page.

Terms & Conditions last updated: April 08, 2022